FAQ's

Q.WHERE IS MY COMFROMATION EMAIL?

A: Once we send out your package you will receive a conformation email to track it.

Q: WHEN WILL MY ORDER BE SHIPPED?

A. please refer to the policy link for more information

Q: WILL THE HAIR GROWTH OIL WORK FOR MY HAIR TYPE

A: This oil was created to be diverse however its up to you as well as far as good habits taken care of you self.

Q:.IS OUR PRODUCTS NATURAL?

A: Yes all of our products are 100% plant based and organic. 

Q:DOES YOU OIL LEAVES STAIN?

A: NO it is stainless.

Q:WHAT IS KID FRIENDLY? 

A: We now have a children's collection called "The Royal Legacies" it has all of your children's wash and moisture needs from infant to teen. ( Our children products are made with the intentions for sensitive skin so it will work for all.)

Q: IS THE PRODUCTS TESTED ON ANIMALS?

A: NO! our products are tested on our family before it is handed to yours.

Q:WHERE IS MY TRACKING NUMBER?

A: If you haven't received a tracking number PLEASE VIA email us. NILECHILD7@GMAIL.COM  we will respond within 48 hours during normal business hours.

Q: HOW WILL I KNOW IF I'M ALLERGIC TO A CERTAIN PRODUCT?

A: All our products we recommend you do a patch test either behind the ear or inside of the wrist WAIT 24hrs to see for reaction. (IF REACTION OCCURS DISCONTINUE USING PRODUCT!) 

Q:WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

A: Body oils are a year,  Butters are six months, Hair growth oil and beard oil 1 year, Scrubs six months,  Soaps six months to a year.

Q:DO YOU TAKE ORDERS THROUGH CASH APP, PAYPAL, FB ECT: 

A: NO, we do not take orders on social media everything will be on the website.

Q:WILL I BE ABLE TO PICK UP MY PRODUCTS ONCE I'VE ORDERED?

A: When the weather starts to become hotter we offer with a fee, a "PICK UP" option for butters and whipped soap only within your order, everything else will be shipped. ( please be advise during this transition to the hotter season we recommend you purchase our oils, its has the same effect. if you do purchase our butters and whipped soaps during the hot season we will do the best we can to prevent melting but you understand and agree with the consequence that  the butter and whipped soap may melt during shipment which WILL NOT RESULT IN NILE CHILD REFUNDING YOUR PRODUCT . if melting occurs please leave butter or whipped soap in the fridge for 15 mins for it to solidify.

Q:DO YOU SHIP INTERNATIONALLY?

A: YES. However internationally shipping fees will be ENFORCED.

Q:DO YOU DO REFUNDS OR EXCHANGES?

A: NO, all sales are final, once you place our order we can not change it. unless it an issue on Nile Child's  behalf.

Q:ARE YOU LOOKING FOR EMPLOYEES/AMBASSADORS?

A: Currently no.

Q: IS THIS A BLACK OWNED BUSINESS? 

A: Yes this is a family black owned business.

Q: WHAT IF MY ORDER IS LOST DAMAGED OR STOLEN DURING SHIPMENT? 

A: Orders placed with USPS are insured if anything has happened with your package please get in contact with them. We are NOT responsible for lost, stolen or damaged packages.

Q. DO YOU WHOLESALE?

A. We only wholesale our body butter unscented or scented at this time. If you would want something wholesaled other then our body butter please send us an email with your request. nilechild7@gmail.com.

Q. DO YOU COLLAB?

A. Not right now but soon.

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

  • You must not transmit any worms or viruses or any code of a destructive nature.

  • You may not attempt to sue or defamation to Nile Child due to allergies or harm, being that we are not a drug company or claiming to diagnose, cure or treat. 

  • All products are completely hand made consistently may slightly vary.